Return of goods
Right of withdrawal from the purchase, return of goods
Buyer of ordered goods on www.golgeter.com , has the right to notify the company within 14 days of receipt of the goods
email address: [email protected] or on tel: 00386 (0) 3 810 73 00 to withdraw from the contract without having to give a reason for his decision.
The goods must be returned to the seller no later than 14 days after the notification of withdrawal from the contract (purchase). The deadline starts one day after the date of receipt of the ordered goods. For the purpose of withdrawing from the contract, the consumer may optionally use the attached model withdrawal form. Regardless of the form of cancellation, the consumer must provide the company with a copy of the invoice.
The received goods must be returned undamaged, unaltered and in the original packaging.
The company returns the received payments to the buyer with the same means of payment as used by the buyer, and if the buyer agrees, the paid amount of the ordered goods is returned to the user’s bank account. Refunds will be made as soon as possible and no later than within 14 days of receipt of the notice of withdrawal. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the return of the payment to the buyer by prior arrangement is made by transfer to his transaction account. The company may withhold payment until it receives the returned goods or until the consumer sends proof that the goods have been returned, whichever occurs first.
The right to exchange goods, refund the purchase price, warranty, material defects and incorrectly performed services are regulated in more detail by Consumer Protection Act – link: http://www.zps.si/images/stories/zakoni/zvpot_enpb_dec11.pdf (unofficial consolidated text).
The form for claiming a material error is located here .
Send the returned goods to the address: GOLGETER SHOP, Kidričeva 30, 3250 Rogaška Slatina
Please inform us at the following e-mail address before returning the goods: [email protected] or on tel: 00386 (0) 38107300.